Of course, we always try our best to satisfy your wishes. Please understand that we reserve the right to proceed differently, if necessary, after reviewing your request.
For example, you may receive a refund instead of a replacement item because your desired item is no longer available in your size and/or colour.
Or we may repair an item sent in to us and return it, rather than replacing it with a new item: if the claims department finds that repair is still possible after checking your item, then we will of course perform a repair, rather than a replacement, in line with our values on sustainability. We will always conduct this process before sending a new article and having to destroy the old one.
If you are not satisfied with our solution to your complaint, then please contact our customer service team.