It is generally not possible to accept product returns without a proof of payment. For this reason, it is recommended that you keep your receipt safe and make a copy if necessary, as proof of purchase is crucial when making complaints or filing in insurance claim due to theft.

Details of your orders from our SANDFOX online store will be saved automatically with us*. If you have lost the appropriate documentation, contact Customer Services and they will be happy to send you a copy.

*Your details will only be saved for the purposes of your order and not used for any other purposes.