There are several possible reasons why a coupon or promotional code cannot be redeemed:

  • If you cannot redeem your coupon or promotional code, it may be because the code has been entered incorrectly or that particular promotions cannot be combined.
  • Please ensure you have the correct spelling (taking note of lower and upper case as well as hyphens).
  • Please also note that only one promotional coupon can be redeemed per transaction.
  • A minimum order value is necessary for some vouchers.
  • Some vouchers exclude sale items.
  • The promotional voucher may have already expired.

If your input was successful, a green confirmation message is displayed and the corresponding amount is deducted from the total amount.